Shipping policy

SHIPPING STATUS

Orders placed before 3PM EST will be shipped within 24 hours. We cannot cancel your order, add or adjust items to your order or remove items from your order once it has been made. Please carefully fill out your full name at checkout, including first and last name to prevent any postal delays. Please note that sometimes during high-volume or sale periods, there may be some delay in having your order shipped out. 

DELIVERY TIME

Delivery times listed above are estimations. Arin Concept is not responsible for any delays caused by the carrier. Arin Concept can not guarantee a delivery date. We are not responsible for any package that comes back as undeliverable. 

If you are not home to accept your package, the carrier will assess whether it is safe to leave. If not, a parcel card will be left in your letterbox detailing the steps for arranging redelivery or picking up your delivery at the local post office.

We are not responsible for lost or stolen packages. If your package is delivered by the carrier with proof of delivery and you did not receive your package, then you must file a complaint with your local carrier.

Arin Concept is not liable for missing parcels due to errors on the customer or carrier's part.

DELIVERY DELAYS

During busy sale periods or new collection launches, your order may not always be delivered within the specified delivery timeframes. We are unable to provide compensation to customers for any unexpected delays with your delivery once the item has been despatched from our warehouse. These delays are out of the control of Arin Concept. If you wish to seek compensation for any inconvenience caused, you may wish to contact the carrier directly.

TAXES & DUTIES

Please note taxes and duties may be charged for international orders.

The prices within the online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. Please familiarize yourself with your country's customs charges and levies prior to placing an order. Arin Concept is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes.

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.