FAQs

What if my measurements are bigger/smaller than those in the size chart?
No worries, just email us at customercare@arinconcept.com letting us know your measurements and our team will find a solution and will advise you on how to proceed further.

What if I need my item earlier than the standard delivery time?
In case you need your item to be delivered earlier than the standard delivery time, please email us at customercare@arinconcept.com and we will check what can be done.

Custom Dresses

Where can I see pricing for custom gowns & dresses?
Right here! custom made designs range from $1,000 - $20,000 depending on the model, the design process and alterations. BUT, we also have our ready to wear collection, which ranges from $600-$5,000.

How long will it take to make a custom dress?
Timing is everything, so we typically recommend begin the dress process about one month before your event date. However, if your event is in 2 weeks, YES, 2 weeks!! We'll try to accommodate your request and submit your order as a "rush order" so you can receive your dress in time. Just make sure to contact us asap.

What can I do if I am unhappy with my custom online order?
We always do our best to accommodate all customers. Send an email to customercare@arinconcept.com and we will be happy to further assist you. Please note that all our products are made to order and we cannot offer you a full refund. However, we can certainly help you with alterations and make small changes to your garment.

How can I exchange or return a custom dress?
As our dresses are made-to-order, we are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault. You can always contact us by email at customercare@arinconcept.com.