Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return on items that have not undergone customizations and alterations. We do not offer a refund of taxes and customs fees.

Returnable and Non-returnable Items

  1. Please note that our customized Items are non-returnable.
  2. All returned items must be returned in their original condition – uncustomized, unaltered, unworn, unwashed, undamaged, clean, free of lint, with all tags and labels attached (a “Returned Item“). Please note that we will not accept the return of any items in an unsuitable condition, once a tag or label has been removed.
  3. If following your submission and our acceptance of a Return Request (as further detailed below) you return an item that does not adhere to these standards, you will not be entitled to receive a refund, we will notify you of this and will return the item to your shipping address. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

  1. If you received your Item yet the fit is not perfect and you wish to get a different size, or if you have decided you want a different color, design, or model, please contact us at customercare@arinconcept.com, indicate your order number (which will appear clearly in your confirmation and shipping emails or on your packing slip) and specify your request (an “Exchange Request“).
  2. In order to exchange an Item, such Item must be uncustomized, unaltered, and returned in its original condition – unworn, unwashed, undamaged, clean, free of lint, with all tags and labels attached (an “Exchanged Item“). Please note that we will not exchange any items in an unsuitable condition, once a tag or label has been removed.
  3. We shall inspect and process your Exchange Request within fourteen (14) days of receipt. Upon approval, you will receive a confirmation via email and we will issue an exchange authorization number and label and instruct you on how to return the Exchanged Item to us, free of charge.
  4. Please note that in order to avoid damage during shipment, Exchanged Items must be delivered to us in their original packaging (if possible) or in similar packing material, and in accordance with any instructions provided by us. Exchanged items are your responsibility until they reach us, so make sure that they are packed up properly and can’t get damaged on the way.
  5. Once your Exchanged Item has been received and inspected by us, we will receive a confirmation via email and will send you the item you requested to receive, if such Item is more expensive than the Exchanged Item we will send you a link to pay the additional amount, is such Item is less expensive we will send you credit by email.
  6. We allow the first exchange at no additional cost. If you wish to exchange your item more than one time or return it after your exchange, there will be an additional fee of $100 USD.


Unfortunately, we cannot accept returns on sale items or gift cards.